Return Policy
Return Policy:
At Arsa Fitness, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help with our hassle-free return policy. Please review the following guidelines carefully:
1. Eligibility:
- To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.
- Your item must be in the original packaging.
- Items that are not eligible for return include gift cards, downloadable software products, and personalized items unless they are defective or damaged upon arrival.
2. Initiation of Return:
- You must initiate the return process within 10 days of receiving your purchase.
- To initiate a return, please contact our customer service team at [customer service email] to request a return authorization.
- Please provide your order number and a brief explanation of the reason for the return.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
4. Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If your return is approved, we will process a refund to your original method of payment.
- Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution's processing times.
5. Exchanges:
- If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item, and we will offer a 60% credit on the new item.
6. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer service team immediately for assistance.
- We may require photo evidence of the defect or damage to facilitate the return process.
7. Final Sale Items:
- Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description carefully before making your purchase.
By shopping with Arsa Fitness, you agree to abide by the terms of our return policy. We reserve the right to refuse returns that do not meet the eligibility criteria outlined above or that are returned without prior authorization.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team for assistance. We're here to help ensure your shopping experience with Arsa Fitness is enjoyable and hassle-free.
Thank you for choosing Arsa Fitness for your lifting gear and gym apparel needs!
At Arsa Fitness, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help with our hassle-free return policy. Please review the following guidelines carefully:
1. Eligibility:
- To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.
- Your item must be in the original packaging.
- Items that are not eligible for return include gift cards, downloadable software products, and personalized items unless they are defective or damaged upon arrival.
2. Initiation of Return:
- You must initiate the return process within 10 days of receiving your purchase.
- To initiate a return, please contact our customer service team at [customer service email] to request a return authorization.
- Please provide your order number and a brief explanation of the reason for the return.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
4. Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If your return is approved, we will process a refund to your original method of payment.
- Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution's processing times.
5. Exchanges:
- If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item, and we will offer a 60% credit on the new item.
6. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer service team immediately for assistance.
- We may require photo evidence of the defect or damage to facilitate the return process.
7. Final Sale Items:
- Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description carefully before making your purchase.
By shopping with Arsa Fitness, you agree to abide by the terms of our return policy. We reserve the right to refuse returns that do not meet the eligibility criteria outlined above or that are returned without prior authorization.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team for assistance. We're here to help ensure your shopping experience with Arsa Fitness is enjoyable and hassle-free.
Thank you for choosing Arsa Fitness for your lifting gear and gym apparel needs!